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Platform Voice AIMessagingEmailWorkflowsAI receptionistEmbedded Solutions & Strategic DeploymentView all
Solutions HealthcarePharmacyLegalFinanceGovernmentUtilitiesRetailConsumer GoodsSmall BusinessRecruitment ScreeningCall CenterView all
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USE CASE How a US bank recovers $18 for every $1 invested →

AI agents for high-stakes conversations.

1stDay.ai voice agents answer, verify, act and record, completing real work inside the systems you already run, with an audit trail for every conversation.

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Voice, SMS, chat & emailBuilt for regulated industriesWorks with your existing systems
1D
1stDay agent
Patient call · Coastal Cardiology
LIVE

Demonstration call. Names and details are fictional.

Impact

Real conversations. Measurable impact.

85%*
of complex calls resolved end to end
80%*
lower cost to serve
10×*
lower call abandonment
32%*
fewer no-shows

* Platform figures reflect results reported across production deployments of the voice AI platform that powers 1stDay. They are not 1stDay-specific outcomes; individual results vary by workflow, volume and configuration.

How 1stDay Works

Every conversation ends with the job done.

Four steps run on every call, text and chat, so nothing is left for your team to chase afterwards.

01

Answer

Every call, text, chat and message is picked up instantly, day or night, without adding headcount.

  • Inbound voice, SMS, web chat
  • After-hours and overflow coverage
  • Multilingual conversations
02

Verify

1stDay confirms who it is speaking with against your own verification rules before it takes any action.

  • Identity and account matching
  • Configurable verification steps
  • Escalates when checks fail
03

Act

Bookings, payments, updates and requests are completed inside the systems you already run, during the call.

  • Calendars, CRMs, payments
  • Practice and case management
  • No parallel system to maintain
04

Record

Every conversation ends with a timestamped audit trail, a summary and a confirmation sent to the customer.

  • Transcripts and recordings
  • Post-call summaries
  • Audit-grade activity logs
Solutions

Built for the industries where every call matters.

Pre-built workflows for every industry we serve, each with the verification and compliance controls it requires.

Healthcare

Capture every patient inquiry. Reduce no-shows. Grow revenue.

32%*fewer no-shows

Pharmacy

Answer every call. Reduce wait times. Keep patients on therapy.

Explore →

Legal

Turn after-hours inquiries into booked matters.

40%*inquiry conversion

Finance

Verification, payments and recovery at scale.

10×*lower call abandonment

Government

Resident requests, resolved on the call.

80%*lower cost to serve

Utilities

Billing, outages and field work, handled at volume.

100%*of calls answered within 30 seconds

Retail

Every order question answered, every sale kept.

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Consumer Goods

Customer care that scales with your brand.

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Small Business

A front desk that never closes.

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Recruitment Screening

Screen faster. Fill roles sooner. Give every candidate a response.

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Call Center

Reduce hold times. Extend coverage. Lower cost per call.

Explore →

* Platform-reported figures. See footnote above.

Connected Platform

Built to fit your operations. Ready to move them forward.

Conversations end in outcomes

1stDay reads from and writes to your live tools, so a call finishes with a completed action, not a ticket for someone to follow up.

Works with your existing systems

Telephony, CRM, practice management, payments and calendars connect directly. Your team keeps the tools it already knows.

Built for regulated industries

Verification, consent and audit requirements are built into every workflow for healthcare, legal and financial services.

Continuous across channels

A conversation that starts on the phone can continue by text or chat, with full context carried from one to the next.

During the call
1Caller verifiedidentity.verify
2Appointment createdcalendar.book
3Payment plan set uppayments.create
4Confirmation & audit logaudit.log
TelephonyCRMPractice managementPaymentsCalendarsCase files
See enterprise integrations →
Embedded Solutions & Strategic Deployment

A team of agents, embedded across your enterprise.

Deploy a coordinated team of 1stDay agents inside the corporate tools your people already use, then roll it out division by division to take on operational work at scale.

  • Embedded in your existing CRM, ERP, service desk and billing tools, with no new interface to learn
  • Multi-divisional rollout across finance, operations, customer service and collections
  • Specialized agents for each function, working as one coordinated team
  • Central governance: shared policies, audit trails and reporting across every division
Plan a deploymentSee enterprise use cases
One deployment, every division
1FinanceA/R follow-up · payment plans
2OperationsScheduling · dispatch updates
3Customer serviceInquiries · order & account status
4CollectionsRight-party contact · promise-to-pay
Shared governanceAudit trailCentral reportingHuman escalation
Security & Deployment

Runs where your compliance team needs it to.

Flexible deployment

Cloud, private cloud and enterprise on-premise deployment options for teams with strict infrastructure requirements.

Encryption end to end

AES-256 encryption at rest and TLS 1.3 in transit for recordings, transcripts and data.

Role-based access

Granular permissions and full audit logs so every action is attributable and reviewable.

Human-in-the-loop

Clear escalation rules put people in control of sensitive decisions and exceptions.

HIPAASOC 2 Type IIISO 27001GDPR

Certifications and controls are held by the underlying platform infrastructure. See Security for details.

Ready to resolve high-stakes conversations inside your environment?

See 1stDay working on your own workflows in a 30-minute session with our team.

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